Visa Mastercard Discover Paypal

Returns and Exchanges

 

If for any reason you're unhappy with your purchase, you can return it provided it's in original condition (including the packaging) and within 14 days of the date of purchase. We'll send a replacement, apply a store credit, or in the case of a refund charge a %15 restocking fee. There is no restocking fee on Speardiver brand items, which may be returned for a full refund if the other conditions are met and the item was not sent with free shipping. With all merchandise the full purchase price including shipping and cost of shipping back to us will only be refunded in the case of a defective or not as advertised product that can't be replaced with a properly functioning one.

Note that there are some items excluded from this return policy for which returns will not be accepted, except in the case of a defective or not as advertised product: reduced price items (such items will be marked ON SALE PRICE!), and items that must be altered to fit the customer, such as fins where installation of the blades in footpockets requires gluing or drilling holes (such items will have the no return policy stated on the product page).

Before sending a product back please obtain a Return Authorization number from us by email or phone. In the return package include a copy of your invoice, a note with the RA number and reason for the return, in the case of a defective product provide a full description of the fault. Send the product to the address below. For your protection we recommend that you use a delivery service with tracking.

Freedive Store
1044 NE 15th Ave.
Fort Lauderdale, FL 33304
USA